RMA

24hr Product Replacement Policy

  • 24 hour cross ship replacements will only be issued for items within 30 days of original invoice date.
  • The original invoice number is required in order to be eligible for cross shipment.
  • If no invoice can be found, a credit card will be required for overnight replacement, and will be charged the full retail value of the items if not returned within 15 days.
  • DRAM and Hard Drives with the Axiom ID number on the warranty sticker are the only items eligible for cross shipping.
  • If customer will not provide a credit card, and the original invoice cannot be found, Axiom will issue a swap RMA and replacements will ship once Axiom has received the defective product.
  • Defective special-order items will only be issued swap RMA’s where replacements will ship once Axiom has received the defective product first.
  • Cross ship RMA’s are for defective product only and Axiom will only ship the same part that is being returned.
  • Axiom only offers cross ship RMA's for items purchased through an authorized reseller. (Authorized Axiom resellers can be found here: Reseller List).