The truth about Axiom memory and your server warranty.

It is commonly believed that using third party memory will void your servers' warranty. The truth is it doesn't. And more importantly, it is against the law for the OEM to say it does. The Federal Trade Commission's Magnuson-Moss Act protects consumers from this misconception! Under this act consumer warranties cannot include tie-in sales. In other words, Manufactures cannot require consumers to purchase items or services in order to keep their warranty valid.

In addition to the Magnuson-Moss Act any Manufacturer that conditions its warranty on purchases of its own equipment may violate anti trust laws. For further clarification or more information feel free to contact Axiom memory at 888.658.3326. For more information or a better understanding on the Magnuson-Moss Act please visit. http://mlmlaw.com/library/guides/ftc/warranties/undermag.htm

What does this mean to you? You cannot be required to add the Manufacturer's memory (Whether server or desktop) to maintain the warranty on the system. Also, the OEM Manufacturer cannot state that the system warranty is void if other brands (third-party) are used.

For example: If you purchased a Compaq Proliant ML 370 Server and chose to install Axiom memory, or any third-party Manufacturer memory for that matter, Compaq cannot void the warranty or refuse to provide service on your computer.

Track Your Package

Axiom knows how important it is for you to receive your orders on time. Whether it is a memory chip to fix a computer that is down or more storage to finish up a project for a client, you can count on Axiom to get the product to you. The tracking tool below will also leave all of the guesswork out of the equation so you can have peace of mind. Visit Our Shipment Tracking Page to lookup your tracking information now.

Technical Support

Axiom Memory prides itself on its uncompromising technical support for our reseller and distribution partners. If you have any questions regarding memory or hard drives, whether it's installation or upgrading your system, our experienced support staff is ready to assist you.

Axiom's toll free technical line provides support to both our resellers and their corporate clients. Should you have any problem with an Axiom upgrade or need a RMA we can be reached at 888.658.3326. Our support desk is available from 7AM to 6PM PST on weekdays. You can also receive same day technical support via email at techsupport@axiommemory.com.

Evaluation Program

Axiom allows you to verify the quality and reliability of our products by offering a 30 day evaluation program to authorized resellers and their corporate clients. Please call the Axiom Sales Team for questions regarding the evaluation of Axiom memory and hard drive upgrades (Toll Free 888-658-3326).

Warranty

Product quality control is of utmost importance to Axiom. Combining quality parts with Axiom's superior technology allows us to make the best computer upgrades in the market. This is why Axiom stands behind all of its products and offers a higher than industry standard warranty on everything that leaves the Axiom facility. Please look below to find the warranty period of the product. The warranty is valid from the date shown on the original receipt of the purchased item.

• Computer memory - lifetime
• Flash cards - 5 years
• Hard drives - 3 years
• Batteries - 1 year
• Networking (Gbics only) - 1 year

Warranty Terms

This warranty guarantees that the product purchased will work for the specified time above under its regular intended use. Axiom is not responsible for items malfunctioning due to misuse, accidents, or unauthorized modifications. Axiom shall repair or replace any module that is returned in accordance with the criteria outlined below:

• Module is undamaged physically
• All Axiom Memory labels and markings are intact
• Customer provides original purchase documentation
• Customer has a valid RMA number
  (Please contact the Axiom Technical Support Team)

Should you encounter a failure, Axiom will cross-ship you a replacement module within 24 hours.

Returns for Product Replacement

Axiom understands that our customers purchase our products for important business and personal applications. If you received a defective item, we do not want to leave you months behind without a working product. This is why Axiom offers a 24 hours cross-ship to get a working item out to you right away. Just contact an Axiom Technical Support Representative to set up a RMA and have a replacement item shipped out to you. Certain restrictions may apply. click here for details