Axiom: Customer Care Program


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Total Care

Cost Savings…with confidence

The Axiom line of networking transceivers can save you up to 60% off of the equivalent OEM product. Beyond extreme cost savings, the Axiom networking products can be purchased with great confidence as well. By combining such programs as the On-Site Spares Program, the Product Evaluation Program, and our Service Reimbursement Program, you can purchase with confidence, satisfaction, and peace of mind.

Program Description:

Service Call Reimbursement:
A program designed for “Fast Issue Resolution”. In the unlikely event of an Axiom networking transceiver causing system downtime, Axiom will pay up to $250 should a service technician be required to resolve and replace a defective Axiom networking transceiver.

On-site Inventory:
Designed to limit system downtime to an absolute minimum, this program puts Axiom replacement product on your shelf allowing you to have plug-and-play product at your fingertips.

Serialization:
Individual unique serial numbers on each transceiver for important switch recognition and inventory tracking.

Quality & Compatibility:
Manufactured to strict OEM specifications to ensure 100% compatibility allowing us to stand behind our lifetime product replacement warranty.

Product Evaluation:
A program that allows you to “Try IT before you buy IT”. Giving you a 30 day product evaluation at no cost.

Lifetime Product Warranty Replacement:
Purchase with the ultimate confidence. Not only does Axiom stand behind a 100% compatibility guarantee, but all of the Axiom networking transceivers are covered by a lifetime product replacement warranty.